{"id":14774,"date":"2024-07-31T15:27:01","date_gmt":"2024-07-31T13:27:01","guid":{"rendered":"https:\/\/business.german-hotel-institute.de\/kurs\/service-quality-from-the-guests-perspective\/"},"modified":"2024-09-11T21:49:39","modified_gmt":"2024-09-11T19:49:39","slug":"service-quality-from-the-guests-perspective","status":"publish","type":"courses","link":"https:\/\/business.german-hotel-institute.de\/en\/kurs\/service-quality-from-the-guests-perspective\/","title":{"rendered":"Service quality from the guest&#8217;s perspective"},"content":{"rendered":"<p>The objective is to understand service quality from the perspective of the hotel guest and to act in a customer-oriented manner.<br \/>\n<strong>Course content:<\/strong><\/p>\n<ol>\n<li>Introduction: Objectives, target group, hotel trends, characteristics, quality elements in the hotel<\/li>\n<li>Service quality hotel: first contact, reservation, arrival, check in\/out, guest room, guest bathroom, services, staff<\/li>\n<li>Concluding remarks, questionnaires\/checklists, certificate<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The objective is to understand service quality from the perspective of the hotel guest and to act in a customer-oriented manner. Course content: Introduction: Objectives, target group, hotel trends, characteristics, quality elements in the hotel Service quality hotel: first contact, reservation, arrival, check in\/out, guest room, guest bathroom, services, staff Concluding remarks, questionnaires\/checklists, certificate &nbsp;<\/p>\n","protected":false},"author":1,"featured_media":14696,"template":"","course-category":[298],"course-tag":[],"class_list":["post-14774","courses","type-courses","status-publish","has-post-thumbnail","hentry","course-category-02_hotel-en"],"_links":{"self":[{"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/courses\/14774","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/courses"}],"about":[{"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/types\/courses"}],"author":[{"embeddable":true,"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/users\/1"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/media\/14696"}],"wp:attachment":[{"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/media?parent=14774"}],"wp:term":[{"taxonomy":"course-category","embeddable":true,"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/course-category?post=14774"},{"taxonomy":"course-tag","embeddable":true,"href":"https:\/\/business.german-hotel-institute.de\/en\/wp-json\/wp\/v2\/course-tag?post=14774"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}